Frequently Asked Questions
If you have questions about how your benefits work, take a look at our Frequently Asked Questions page for answers.
Personal Health Information When You Need It
FloridaBlue.com gives you personal health information when you need it.
- Review your plan benefits and find out where you stand with your deductible.
- Find a doctor or hospital in your plan’s network.
- Compare and estimate your costs for medical care and prescription drugs.
- View claim activity, status and history.
- Create a Personal Health Record so your doctor visits and lab results are all in one secure place.
- Print a paper ID card or request a new member ID card.
Download the Florida Blue Mobile App to access health information and tools on the go.
- Quickly find the nearest Urgent Care Center or locate doctors in your plan from wherever you are.
- Check your plan details such as deductibles, HSA balance and claims.
- See your virtual member ID card.
- Locate doctors in your plan from wherever you are.
- Compare drug prices on the spot and map the nearest pharmacy.
- Get connected to a person who can help you manage your out-of-pocket costs and find quality care.
Free for Android or iPhone
Personal Care Services are a Part of Your Plan
Care Consultants (1-888-476-2227)
Talking to a Care Consultant can save you time and a lot of money — and make important decisions easier. Whether it’s your first office visit, or a series of ongoing medical treatments or a new medication, call our Care Consultants first. You’ll find out how your benefits work, what factors can affect your costs and which programs are available to assist you. The team can help you plan your next steps and make sure you get the most value from your benefits.
24/7 Nurseline¹ (1-877-789-2583)
Health questions can come up at any time; and you don’t have to wait for answers. You’ll get answers, plus helpful resources that you can use. Whether you have an immediate health concern, or a general question about your doctor’s plan of treatment—the nurseline is always open.
Customer Service
Call Customer Service by using the toll free number on your Florida Blue member ID card if you need us. Don’t forget to review your health statement from Florida Blue since most questions can be answered right here. Your financial responsibility to a provider will be listed as "member responsibility."
Florida Blue Centers
Visit us in person at a Florida Blue Center located throughout Florida.
Find a Florida Blue Center
Glossary of Health Care Terms
Health care terms can sometimes be confusing. What goes toward a deductible? What is the difference between a copayment and coinsurance? Find definitions for these terms and a lot more.
Educational Videos
Watch FREE videos online! These videos offer helpful tips on the key things to know about your health benefits and ways to save time and money.
1Blue Cross and Blue Shield of Florida, Inc. (BCBSF), DBA Florida Blue, has entered into an arrangement with Health Dialog whereby Health Dialog has agreed to provide BCBSF members with care decision support services and information. BCBSF has entered into this arrangement to provide a value-added service to its members. BCBSF has not certified or credentialed, and cannot guarantee or be held responsible for, the quality of services provided by Health Dialog. Please remember that all decisions that require or pertain to independent professional medical/clinical judgment or training, or the need for medical services, are solely your responsibility and the responsibility of your Physicians and other health care Providers. You and your Physicians are responsible for deciding what medical care should be rendered or received, and when and how care should be provided. In making Health Dialog available to you, neither BCBSF nor Health Dialog Services Corporation shall be deemed to be providing medical care or advice. Please refer to the written terms of your policy, certificate of coverage, or benefit booklet to determine if a particular service or supply is covered.